Frequently Asked Questions (FAQ)

Proper care for washing and drying your Zerofit clothing. Please
machine wash with warm water on a gentle cycle and fluff or layout to
dry. Do NOT dry on high heat or wash in hot water.

We located in Encinitas California.

Yes, we offer phone support currently. You can place an order over the phone or using our website.

Unfortunately we are unable to make any item changes to orders
once the order has been placed. Alternatively, we may cancel the order
if the package has not yet begun processing with our shipping
department. Please note that once the package has begun processing, and a
tracking number has been created, the order will NO LONGER be able to
be canceled.

We are only able to cancel orders before the order has begun
processing with our shipping department. Once a shipping label has been
created, the order is no longer able to be canceled/refunded. If
necessary you may refuse the package at time of delivery. Once we
receive the package back at our facility we will be happy to modify or
cancel and refund the order.

If you believe an item is wrong/missing, please contact us
immediately. Please send us a complete image of the order invoice and
the items you received. Upon reviewing your email, we will handle the
case within 24 hours on working days.

We are only able to change the shipping address before the order
has begun processing with our shipping department. Once a shipping
label has been created, the order is no longer able to make any change.
If necessary you may contact the local post office to arrange
mail-forwarding, or to arrange pick-up at your local post office.

Try to get your password back by click “Forgot Your Password”,
after you hand in reset password request, you’ll get an email
immediately which will help you to set a new password. If you don’t find
the reset email in your inbox, please kindly check your spam/junk
email. We suggest you flush your catch storage before log in with new
password. If you still need help, please feel free to contact us by
info@zerofitusa.com.

At ZF North America, LLC, we want you to love your Zerofit garment! The
terms of out 100% love it guarantees are set forth below.
When
you buy from us and if for any reason, you are not completely satisfied
with your Zerofit garment, we will completely refund your order or
offer you a replacement at no extra charge. In the event that you wish
to return or exchange your garment, the following terms apply:
You
may return or exchange your garment up to 10 days from the date of
delivery to your shipping address by contacting us by email at
info@zerofitusa.com within that time and letting us know whether you
would like your money back or would like to exchange the product. We
will provide a shipping label to the email provided by you. You need to
ship the product back to us within 10 days of us providing the shipping
label. Upon receipt of the product, we will promptly refund the purchase
price or send you an exchange as you have directed. That's it!

We offer a 30-day limited warranty for all manufacture defective
items. The warranty period will begin once the package has been
delivered in correspondence to the order’s tracking history. Please
contact us asap if you believe that there are defectives about the
item(s) your purchased from our website. The item(s) will be no longer
eligible for a refund/replacement after the warranty period.

If you found defective on the product you purchased from our
website, please notify us within the 30-day limited warranty period and
we will be sure to assist you in the replacement or return process.
Prior to contacting us please ensure to include the following points in
your email for a quick solution.

Order numberImages/Video of the defective items, clearly showing the issue at handA detailed description of the issue you are facing with the product.Image of the S/N (series number) on the product

Please send the above information to info@zerofitusa.com.

Please note that all minor scratches, cosmetic issues, and
discoloration are considered normal wear and tear, which are not covered
by our warranty.

Yes, you can make the payment via your credit/debit card as PayPal Guest Checkout.

If pending charge posted to your account, it means that the
transaction was declined for some reasons. A “Gateway Error” indicated
that the card used for purchase was declined due to an incorrect billing
information entered at the time of checkout. Please be sure to make the
billing information accurately match the information attached to the
card (including the name on the card). Please verify the billing
information on file with your banking institution. Pending order on your
account is not an actual charge. Since the card was declined, we were
unable to receive any payments from you. You many contact your banking
institution to inquire about the declined transaction as the pending
charge is the result of the card issuer holding the funds from your
account.

Unfortunately, we are unable to apply coupon codes to orders
after they have been placed. To avoid further issues, please ensure to
input your coupon code prior to ordering.

In a rare case that an item you purchased is found to be
unavailable during the processing of shipment, our customer service team
will contact you immediately to inquire about a possible substitution.
We reserve the right to issue a refund for an out of stock items or the
entire order if it makes great effects to you.

Popular items can be restocked within 2 weeks. However, we do not guarantee that some items will be restocked.